Privacy Policy

Last updated January 21, 2025

This Privacy Policy describes Our policies and procedures on the  collection, use and disclosure of Your information when You use the  Service and tells You about Your privacy rights and how the law protects  You.

We use Your Personal data to provide and improve the  Service. By using the Service, You agree to the collection and use of  information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The  words of which the initial letter is capitalized have meanings defined  under the following conditions. The following definitions shall have the  same meaning regardless of whether they appear in singular or in  plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common  control with a party, where “control” means ownership of 50% or more of  the shares, equity interest or other securities entitled to vote for  election of directors or other managing authority.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this  Agreement) refers to Replace My Cage, 6301 Porter Rd UNIT 12, Sarasota, FL 34240.
• Cookies are small files that are  placed on Your computer, mobile device or any other device by a website,  containing the details of Your browsing history on that website among  its many uses.
• Country refers to: Florida, United States
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of  the Company. It refers to third-party companies or individuals employed  by the Company to facilitate the Service, to provide the Service on  behalf of the Company, to perform services related to the Service or to  assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of  the Service or from the Service infrastructure itself (for example, the  duration of a page visit).
• Website refers to Replace My Cage, accessible from https://replacemycage.com/
• You means the individual accessing or using the Service, or the company, or  other legal entity on behalf of which such individual is accessing or  using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While  using Our Service, We may ask You to provide Us with certain personally  identifiable information that can be used to contact or identify You.  Personally identifiable information may include, but is not limited to:

• Email address
• Phone number
• First name and last name
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage  Data may include information such as Your Device’s Internet Protocol  address (e.g. IP address), browser type, browser version, the pages of  our Service that You visit, the time and date of Your visit, the time  spent on those pages, unique device identifiers and other diagnostic  data.

When You access the Service by or through a mobile device,  We may collect certain information automatically, including, but not  limited to, the type of mobile device You use, Your mobile device unique  ID, the IP address of Your mobile device, Your mobile operating system,  the type of mobile Internet browser You use, unique device identifiers  and other diagnostic data.

We may also collect information that  Your browser sends whenever You visit our Service or when You access the  Service by or through a mobile device.

Tracking Technologies and Cookies

We  use Cookies and similar tracking technologies to track the activity on  Our Service and store certain information. Tracking technologies used  are beacons, tags, and scripts to collect and track information and to  improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your  browser to refuse all Cookies or to indicate when a Cookie is being  sent. However, if You do not accept Cookies, You may not be able to use  some parts of our Service. Unless you have adjusted Your browser setting  so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small  electronic files known as web beacons (also referred to as clear gifs,  pixel tags, and single-pixel gifs) that permit the Company, for example,  to count users who have visited those pages or opened an email and for  other related website statistics (for example, recording the popularity  of a certain section and verifying system and server integrity).

Cookies  can be “Persistent” or “Session” Cookies. Persistent Cookies remain on  Your personal computer or mobile device when You go offline, while  Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies
  Type: Session Cookies
  Administered by: Us
  Purpose:  These Cookies are essential to provide You with services available  through the Website and to enable You to use some of its features. They  help to authenticate users and prevent fraudulent use of user accounts.  Without these Cookies, the services that You have asked for cannot be  provided, and We only use these Cookies to provide You with those  services.
• Cookies Policy / Notice Acceptance Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose:  These Cookies allow us to remember choices You make when You use the  Website, such as remembering your login details or language preference.  The purpose of these Cookies is to provide You with a more personal  experience and to avoid You having to re-enter your preferences every  time You use the Website.

For more information about the  cookies we use and your choices regarding cookies, please visit our  Cookies Policy or the Cookies section of our Privacy Policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data  You provide can give You access to different functionalities of the  Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract  for the products, items or services You have purchased or of any other  contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent  forms of electronic communication, such as a mobile application’s push  notifications regarding updates or informative communications related to  the functionalities, products or contracted services, including the  security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods,  services and events which we offer that are similar to those that you  have already purchased or enquired about unless You have opted not to  receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger,  divestiture, restructuring, reorganization, dissolution, or other sale  or transfer of some or all of Our assets, whether as a going concern or  as part of bankruptcy, liquidation, or similar proceeding, in which  Personal Data held by Us about our Service users is among the assets  transferred.
• For other purposes: We may  use Your information for other purposes, such as data analysis,  identifying usage trends, determining the effectiveness of our  promotional campaigns and to evaluate and improve our Service, products,  services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with,  or during negotiations of, any merger, sale of Company assets,  financing, or acquisition of all or a portion of Our business to another  company.
• With Affiliates: We may share Your  information with Our affiliates, in which case we will require those  affiliates to honor this Privacy Policy. Affiliates include Our parent  company and any other subsidiaries, joint venture partners or other  companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public  areas with other users, such information may be viewed by all users and  may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The  Company will retain Your Personal Data only for as long as is necessary  for the purposes set out in this Privacy Policy. We will retain and use  Your Personal Data to the extent necessary to comply with our legal  obligations (for example, if we are required to retain your data to  comply with applicable laws), resolve disputes, and enforce our legal  agreements and policies.

The Company will also retain Usage Data  for internal analysis purposes. Usage Data is generally retained for a  shorter period of time, except when this data is used to strengthen the  security or to improve the functionality of Our Service, or We are  legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your  information, including Personal Data, is processed at the Company’s  operating offices and in any other places where the parties involved in  the processing are located. It means that this information may be  transferred to — and maintained on — computers located outside of Your  state, province, country or other governmental jurisdiction where the  data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The  Company will take all steps reasonably necessary to ensure that Your  data is treated securely and in accordance with this Privacy Policy and  no transfer of Your Personal Data will take place to an organization or a  country unless there are adequate controls in place including the  security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You  may update, amend, or delete Your information at any time by signing in  to Your Account, if you have one, and visiting the account settings  section that allows you to manage Your personal information. You may  also contact Us to request access to, correct, or delete any personal  information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If  the Company is involved in a merger, acquisition or asset sale, Your  Personal Data may be transferred. We will provide notice before Your  Personal Data is transferred and becomes subject to a different Privacy  Policy.

Law enforcement

Under certain circumstances, the  Company may be required to disclose Your Personal Data if required to do  so by law or in response to valid requests by public authorities (e.g. a  court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The  security of Your Personal Data is important to Us, but remember that no  method of transmission over the Internet, or method of electronic  storage is 100% secure. While We strive to use commercially acceptable  means to protect Your Personal Data, We cannot guarantee its absolute  security.

Text Messaging Policy

Compliance with RingCentral and Carrier Guidelines

Replace My Cage utilizes RingCentral  for SMS/MMS messaging services. We are committed to delivering  high-quality services while preventing spam, phishing, and fraudulent  messages. In alignment with RingCentral’s Terms of Service, Acceptable Use Policy, CTIA guidelines, and carrier-specific codes of conduct, we adhere to the following practices:

Opt-In/User Consent for SMS/MMS Messaging

• Express Consent Required: Before sending any SMS/MMS message, we must obtain your express  consent. Implied consent is insufficient except in direct response to a  received message. Consent must be actively given for each campaign or  message type, with marketing or promotional messages requiring prior  written consent.
• Obtaining Consent: Consent can  be given through a web form on our website, where it is clearly  indicated that by submitting the form, you are opting into SMS/MMS  messages from us. Alternatively, you can provide consent by sending a  direct message to our specified number found on our Contact page.
• Double Opt-In: We highly recommend and utilize a double opt-in process to confirm your consent via SMS, thereby validating your phone number.

Opt-Out and Managing Preferences

• Easy Opt-Out: You can opt out of receiving SMS/MMS messages at any time by replying  with “STOP” or “UNSUBSCRIBE” to any message you receive from us.  Instructions for opting out will be included in every message.
• Opt-Out Management: We track and manage opt-out requests diligently to ensure that those who opt out do not receive further communications.

Message Types and Frequency

• Appointment Updates: Scheduling confirmations and changes
• Service Messages: Lesson reminders and facility updates
• Emergency Messages: Critical updates about facility operations or safety matters
• Frequency: No more than 4 messages per week for regular communications

Data Collection and Usage Specific to Messaging

In addition to our general data collection practices, for SMS/MMS services we collect:

• Phone numbers
• Message history and content
• Opt-in/opt-out records with timestamps
• Message delivery status
• Time and date of communications

Messaging Details

• Messages will be sent from our designated business number(s)
• Service delivered via RingCentral’s messaging platform
• Standard messaging rates may apply based on your carrier plan
• Messages will be sent during business hours (8:00 AM – 8:00 PM local time) unless for emergencies

Consent Records

We maintain detailed records of:

• Date and time of messaging consent
• Method of consent (website form, text message, written consent)
• Phone number source and verification
• Specific message types you’ve agreed to receive

Message Content Guidelines

All our messages will:

• Clearly identify “Replace My Cage” as the sender
• Use clear, easy-to-understand language
• Include “Text STOP to unsubscribe” in marketing messages
• Comply with equestrian industry standards and regulations

Messaging Policies and Restrictions

SMS Terms & Conditions
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from REPLACE MY CAGE, you may receive messages related to the following:

• Conversational messagings regarding your online request for pool cage repair or installation, or any related service. These messages may or may not include images.
• Conversations between employee: let’s meet at the Smith residence to give them an estimate.

Example: “Hello, this is a friendly reminder of your upcoming installation with Dustin at your Sarasota location on Friday February 14th at 2:30pm. Reply STOP to opt out of SMS messaging at any time.”
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages related to your estimate and installation.
Example:
“Message frequency may vary. You may receive up to 5 SMS messages regarding your pool cage installation”
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from REPLACE MY CAGE in the following ways:

• We ask them verbally
• Submit contact form on our website

6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us here.
Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt-out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary
• Message Limits: We adhere to RingCentral’s guidelines of sending no more than 50  messages per originating number per minute. For higher volume needs, we  engage RingCentral’s High Volume SMS solution.
• Prohibited Campaigns and Content: We strictly avoid sending messages related to prohibited campaigns such  as loan advertisements, credit repair offers, work from home  advertisements, and others outlined by RingCentral and carrier policies.
• Content Monitoring: Our messages do not engage in or promote illegal activities, adult content, violence, hate speech, or include misleading links.

Automated Messaging

• Compliance for Automated Messages: Automated SMS/MMS messaging is conducted only through numbers linked to  a TCR campaign designed for such messages. We ensure express, logged  consent for automated and promotional messages, including clear opt-out  instructions in each message.

Carrier Fees and Restrictions

• Responsibility and Compliance: We are responsible for adhering to all policies, regulations, and laws  related to SMS/MMS messaging. Failure to comply may result in reduced  message deliverability, service suspension, or termination, in addition  to potential fines and penalties.

Data Privacy and Security

• Commitment to Privacy: Your phone number and the content of your messages are protected and  used solely for the purpose of sending you the agreed-upon messages. Our  practices are in full compliance with our Privacy Policy, ensuring the  security and privacy of your data.

Children’s Privacy

Our  Service does not address anyone under the age of 13. We do not  knowingly collect personally identifiable information from anyone under  the age of 13. If You are a parent or guardian and You are aware that  Your child has provided Us with Personal Data, please contact Us. If We  become aware that We have collected Personal Data from anyone under the  age of 13 without verification of parental consent, We take steps to  remove that information from Our servers.

If We need to rely on  consent as a legal basis for processing Your information and Your  country requires consent from a parent, We may require Your parent’s  consent before We collect and use that information.

Links to Other Websites

Our  Service may contain links to other websites that are not operated by  Us. If You click on a third party link, You will be directed to that  third party’s site. We strongly advise You to review the Privacy Policy  of every site You visit.

We have no control over and assume no  responsibility for the content, privacy policies or practices of any  third party sites or services.

Changes to this Privacy Policy

We  may update Our Privacy Policy from time to time. We will notify You of  any changes by posting the new Privacy Policy on this page.

We  will let You know via email and/or a prominent notice on Our Service,  prior to the change becoming effective and update the “Last updated”  date at the top of this Privacy Policy.

You are advised to review  this Privacy Policy periodically for any changes. Changes to this  Privacy Policy are effective when they are posted on this page.